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社群洞察股份有限公司
FanInsights Co., Ltd.
社群洞察股份有限公司專注於智慧對話技術與數位解決方案，協助企業與政府單位提升資訊服務品質與溝通效率。我們致力於整合語意理解、知識管理與AI應用，累積可持續的對話數據與組織經驗資產，實現「Work Smarter with GPT」的願景。
團隊具備豐富的政府專案實績，涵蓋智慧客服系統、知識庫平台、網站整合入口與語音轉文字等應用，擅長結合既有資訊架構與AI技術，協助機關推動智慧化服務、數位轉型及民眾互動優化。
本次展出之 WebGUID 為智慧網站入口管理平台，可結合原有官網架構，快速升級為具備雙角色引導（訪客導覽 + 內容顧問）、語意問答、FAQ建議、自動摘要與回饋分析的互動式知識門戶，協助政府機關落實民眾提問數據的回饋再利用，有效改善客服負擔、提升網站管理與政策傳達效能。
FanInsights Inc. specializes in intelligent conversational technology and digital solutions, empowering both enterprises and government agencies to enhance the quality of information services and communication efficiency. We are dedicated to integrating semantic understanding, knowledge management, and AI applications to build sustainable dialogue data and organizational knowledge assets—fulfilling our vision of "Work Smarter with GPT."
With extensive experience in government projects, our team has delivered applications including intelligent customer service systems, knowledge base platforms, unified website portals, and speech-to-text solutions. We excel at combining existing IT infrastructure with cutting-edge AI to support public sector agencies in smart service implementation, digital transformation, and citizen interaction enhancement.
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