宇翔資訊聯盟 Fixs-spark

宇翔資訊聯盟是一個由全台維修工程師與行銷專家共同組成的互聯網維修平台團隊，致力於推動傳統維修產業的數位轉型。這些合作聯盟店家不僅導入雲端服務與AI技術，更全面使用宇翔資訊開發的 CRM 維修管理系統與智慧客服機器人，實現自動派工、客戶追蹤與即時回應。

團隊深知傳統維修產業面臨取代性高、獲客困難的挑戰，因此以「打造3C維修生態系」為核心理念，將過去單打獨鬥的街邊維修店整合進平台，共享資源、客源與技術。我們的目標是成為「3C維修界的Airbnb」，讓維修工作室、品牌通路與消費者能透過AI雲端系統媒合，享受高效、透明且值得信賴的維修新體驗。

Fixs-spark Information Alliance is a nationwide internet-based repair platform formed by professional repair engineers and marketing experts. The alliance is dedicated to driving digital transformation in the traditional repair industry. Partner stores within the alliance have adopted cloud-based services and AI technology, fully utilizing Fixs-spark’s self-developed CRM repair management system and intelligent chatbot to enable automated dispatching, customer tracking, and real-time support.

Recognizing that the traditional repair industry faces challenges such as high replaceability and customer acquisition difficulties, our team’s mission is to build a “3C Repair Ecosystem” that connects independent street repair shops into one collaborative network. Our goal is to become the “Airbnb of the 3C repair industry,” seamlessly linking repair studios, brand service centers, and consumers through an AI-powered cloud platform—creating a smarter, more transparent, and reliable repair experience for everyone.

解決方案 SOLUTION

一站式顧客維修管理平台 Fixs-spark

宇翔資訊Fixs-spark 打造的一站式顧問維修管理平台，整合報修、派工、維修紀錄、品質管控與客戶回饋於同一系統，提供企業與維修團隊最高效率的作業模式。透過自動派工機制，案件從建立、技師接單、現場執行到任務完成，全程即時可視化，顧客與管理者都能清楚掌握進度，不再擔心資訊不對稱。
平台內建完整的顧客履歷旅程，可記錄完整的顧客維修記錄，確保所有服務輸出一致且可追溯。技師回報記錄與客戶簽收紀錄，提升專業度與服務信任感。管理者能透過儀表板快速掌握技師效率、回修率與客戶滿意度。
更能結合 AI 智能即時通，24小時回覆客戶問題、簡化流程與減少人力成本，減少時間和營運的成本，讓維修服務不再是黑箱作業，而是能可透明被監控、可被驗證且持續進化的高品質服務體驗，成為企業數位轉型與營收提升的最佳後盾。

Fixs-spark Information Alliance is a nationwide internet-based repair platform formed by professional repair engineers and marketing experts. The alliance is dedicated to driving digital transformation in the traditional repair industry. Partner stores within the alliance have adopted cloud-based services and AI technology, fully utilizing Fixs-spark’s self-developed CRM repair management system and intelligent chatbot to enable automated dispatching, customer tracking, and real-time support.
Recognizing that the traditional repair industry faces challenges such as high replaceability and customer acquisition difficulties, our team’s mission is to build a “3C Repair Ecosystem” that connects independent street repair shops into one collaborative network. Our goal is to become the “Airbnb of the 3C repair industry,” seamlessly linking repair studios, brand service centers, and consumers through an AI-powered cloud platform—creating a smarter, more transparent, and reliable repair experience for everyone.

ai智能客服即時通 AI 智慧客服 — 即時診斷、精準回覆的維修問題解決專家

Fixs-spark AI 智慧客服整合最新自然語言理解、多模態辨識與產業知識圖譜技術，能聽懂使用者想法、看懂設備狀況，並快速判斷最可能的故障原因。AI 能理解超過 40 種語言與方言，不僅看文字，更能分辨語意與情緒，讓溝通不再有誤差。
使用者只需透過文字、語音或上傳照片，即可獲得即時診斷與操作建議，並可直接媒合最適合的維修店家與服務模式（到府維修 / 到店維修 / 遠端處理）。

平台持續學習每次服務案例，優化回覆準確度與推薦結果，協助業者降低客服成本、提升維修效率與客戶滿意度。
AI 不只是客服，它是維修產業的智慧大腦——讓報修變簡單、維修更透明，讓顧客每一次求助都能在第一時間找到最正確的答案。

The AI Smart Support system developed by Fixs-spark AI Information integrates advanced Natural Language Understanding, multimodal recognition, and an industry-specific knowledge graph. It comprehends what users truly mean—understanding over 40 languages and dialects while recognizing tone, context, and user intent for seamless communication.

Customers can describe the issue through text, voice messages, or by uploading photos of the device. The AI immediately analyzes the problem, offers actionable troubleshooting suggestions, and automatically recommends the most suitable service option—on-site repair, in-store service, or remote assistance.

The system continuously learns from every case, improving accuracy and service efficiency while reducing customer support workload. This leads to enhanced repair quality and higher customer satisfaction.

AI Smart Support isn’t just a chatbot—it acts as the intelligent core of the repair ecosystem—making repair requests simpler, workflows more transparent, and ensuring every user receives the right solution at the right moment.

宇翔資訊聯盟 Fixs-spark

嘉義市西區玉山路945號
kazmik-xiang@ppcountan.com
052363175

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